Privacy Policy
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Blackbar AI, Inc. (“Blackbar,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our platform, or engage with our services.
1. Information We Collect
1.1 Information You Provide
- Contact information: name, email address, phone number, company name, and job title when you request a demo, contact us, or create an account.
- Account information: credentials and preferences associated with your Blackbar platform account.
- Communications: information you provide when you correspond with us, including support requests and feedback.
1.2 Information Collected Automatically
- Device and usage data: browser type, operating system, IP address, pages visited, and interaction patterns.
- Cookies and similar technologies: as described in our Cookie Policy.
1.3 Information We Do Not Collect
The Blackbar platform is designed with privacy at its core. Our endpoint agent does not perform continuous video recording, does not capture or transmit screen content to our servers, and does not store visual data beyond event-triggered metadata required for security enforcement and audit logging.
2. How We Use Your Information
- To provide, maintain, and improve our services and platform.
- To process your requests and respond to your inquiries.
- To send transactional communications related to your account or services.
- To detect, prevent, and address technical issues and security incidents.
- To comply with legal obligations and enforce our terms.
- To conduct analytics and improve the user experience (in aggregate, anonymized form).
3. Legal Bases for Processing
Where applicable (including under GDPR), we process personal data based on:
- Contractual necessity: to perform our obligations under agreements with you or your organization.
- Legitimate interests: to operate and improve our services, provided these interests are not overridden by your rights.
- Consent: where you have provided explicit consent for specific processing activities.
- Legal obligation: to comply with applicable laws and regulations.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers: trusted third parties who assist in operating our platform and services, subject to confidentiality obligations.
- Legal requirements: when required by law, legal process, or governmental request.
- Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments. For details on our security practices, see our Security page.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and the context in which it was collected.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Request portability of your data.
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at privacy@blackbar.ai.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or other approved mechanisms.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Blackbar AI, Inc.
Email: privacy@blackbar.ai
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